- Founded in 1999 • National commercial & industrial technical flooring contractor
- High-spec systems: ESD/static-control flooring, urethane cement, terrazzo, polished concrete, resinous flooring & coatings, and concrete overlays
- National service coverage • Installation performed by Craftsman-employed W-2 crews
- W-2 installers, not 1099 day-labor • Trained, insured, and accountable to you
- The same core workforce model, installation leadership, training system, documentation path & safety accountability can carry across phased and multi-site programs
- Since current ownership began in 2018, zero OSHA-reportable incidents and no workplace injury requiring medical treatment beyond first aid
- Current prequalification documents available through controlled review, including COI, W-9, safety information & other current qualification records
- Commercial estimates are typically returned within 24 hours; complex bids may take longer
Company: Craftsman Concrete Floors
Phone: +1 (844) 687-1961
Before awarding a commercial or industrial flooring contract, decide what must exist at turnover beyond the installed floor itself. In installation-only delivery, acceptance runs on whatever verification the owner, general contractor, or another party chooses to perform and record. In defined flooring closeout and acceptance, the contract also obligates the installer to deliver stated evidence: approved submittals, recorded installation conditions, test results where the system and specification require testing, deviation and corrective-work records, care information, and executed warranty documents. The right model depends on the consequence of a floor problem, the records the operation must keep, and who already owns acceptance.
Neither model says anything about installation quality, and there is no universal package. Which records and tests belong at turnover depends on the flooring system and the executed scope, and the written contract controls what is owed.
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The Decision and the Two Delivery Models
Who must prove what at turnover
The decision is who must prove what when the floor is finished, and against which criteria. Acceptance rests on evidence about what the contract required, what was installed, what was observed or measured during the work, and what remains unresolved, and the delivery model determines whether that evidence is a contractual deliverable or an afterthought. The question is separate from who employs the crews, whose product is specified, or whether repeat work runs as one program. A contractor can hold any position on those axes and still leave acceptance undefined, because the evidence exists only when a contract obligates a named party to produce it.
Installation-only delivery, defined
In installation-only delivery, the contractor’s obligation ends at installed work that meets the specification, plus standard paperwork such as a warranty letter and lien releases. Verification, if it happens, belongs to someone else, such as the general contractor’s punch walk, the owner’s facilities staff, or a design professional’s site visits. Records of substrate condition, installation environment, or in-progress observations may never be created, and nothing in the contract says they must be. For many scopes that is a reasonable purchase, and it is usually the default when a flooring bid says nothing about closeout.
Defined closeout and acceptance, and the shorthand some buyers use
In defined flooring closeout and acceptance, the buyer writes the acceptance evidence into the flooring scope before award, and the installer must deliver a stated package at turnover, produced while the work happens rather than reconstructed afterward. Some buyers shorten this model to commissioning-ready. That phrase is descriptive shorthand only: floors are not commissioned the way mechanical systems are, no certifying body issues a commissioning-ready credential, and the phrase names no standard or specification. Whatever the label, the substance is the deliverable list in the executed contract.
Installation completion, acceptance, and document delivery are separate events
A flooring crew can finish installing on Friday, and the floor can still be months from accepted. Installation completion means the physical work is done. Acceptance means a party with authority has agreed, against stated criteria, that the work satisfies the contract. Document delivery means the records supporting acceptance, warranty administration, and maintenance have actually changed hands. Projects that compress the three into one event discover the difference later, when a warranty question or an audit asks for records nobody was obligated to create. A defined package keeps the events distinct and gives each an owner and a date.
What a defined closeout package looks like
A defined closeout package is a selectable menu, not a universal package: the floor system, the project specification, and the executed scope determine which records apply. No package automatically includes every line. The value of writing the menu into the scope is that each line either enters the contract with an owner and a price or stays out on purpose. A scope that defines closeout selects from sixteen record categories:
- Executed flooring scope
- Approved product or system submittals
- Approved substitutions and changes
- Installed-product register
- Area or location drawings
- Required substrate-condition records
- Required installation-condition records
- Required testing and inspection results
- Instrument and calibration information, where applicable
- Deviation records
- Corrective-work and retesting records
- Unresolved-item status
- Care and maintenance information
- Manufacturer warranty documents, where provided
- Installer workmanship-warranty documentation
- Recorded acceptance and document-delivery records
What the Executed Scope Can Define
Approved submittals and installation-condition records
The package starts with the executed scope, the approved system submittal, and any formalized changes, because acceptance against an undocumented substitution is acceptance of nothing in particular. Installation-condition records preserve what the specified system was sensitive to, with responsibility assigned in writing before mobilization. Slab moisture matters for some systems and barely for others, and the same is true of substrate profile, temperature, and humidity during the work. The scope should name the conditions that matter, who verifies them, and where the readings are recorded, since these records can only be created while the conditions exist.
System-appropriate testing and location-based records
Testing belongs in the package only when the specified system and executed scope call for it; no flooring system carries a universal test list. Some floors are specified to perform a measurable function, and those specifications state how the function is verified, so the method, responsible party, and acceptance thresholds belong in the contract before award. Other floors are properly verified by inspection alone. Electrical-resistance, moisture, adhesion, flatness, and slip checks each follow the same rule, essential for one system and meaningless for another. Where an operation must trace results to specific floor areas, mapped or location-referenced records can be required, and they too exist only if produced during the work.
Closeout records differ by flooring system
Closeout records differ by flooring system because each system is verified differently. Moisture evaluation enters the package where the specified system requires it, resistance testing exists only for floors specified to control static electricity, and appearance measurements belong to polished concrete. A flooring-resistance report under ANSI/ESD STM7.1 measures the floor itself; it is separate from the person-footwear-floor system and body-voltage testing that some static-control specifications also require.
| Flooring system | Records the specification and executed scope may select |
|---|---|
| ESD/static-control flooring | Specified concrete-moisture records; mapped ANSI/ESD STM7.1 resistance-to-ground and point-to-point test reports with recorded conditions; approved submittals and installed-product identification; deviation, corrective-work, and retesting records; warranty documents; recorded acceptance |
| Urethane cement | Specified concrete-moisture records; approved submittals and installed-product identification; area or location records; installation-condition records; deviation and corrective-work records; care information; warranty documents; recorded acceptance |
| Terrazzo | Specified concrete-moisture records; approved submittals and installed-product identification; area or location records; deviation, corrective-work, and retesting records; care information; warranty documents; recorded acceptance |
| Polished concrete | Specified gloss, clarity, and distinctness-of-image (DOI) records; approved submittals and installed-product identification; area or location records; corrective-work and retesting records; care information; recorded acceptance |
| Resinous flooring and coatings | Specified concrete-moisture records; approved submittals and installed-product identification; installation-condition records; deviation, corrective-work, and retesting records; care information; warranty documents; recorded acceptance |
No test or record applies merely because it appears in this table. The specification, selected system, project conditions, and executed scope determine what is required.
Deviations, corrective work, and unresolved items
A deviation record notes where the installed work departed from the specification, why, who approved the departure, and what corrective work followed. Recording deviations serves the buyer twice: at turnover it separates accepted variances from open defects, and years later it explains conditions that would otherwise look like mistakes. An unresolved-item list with named owners, dates, and pricing does the same for work that acceptance did not cover, so an open item cannot quietly disappear between substantial completion and final payment. Remobilizing a flooring crew after demobilization is expensive, which is why unowned items tend to stay unresolved.
What happens when a result does not meet the acceptance criteria
A result that misses its acceptance criteria starts a controlled sequence, and the sequence belongs in the scope before award. With the method, threshold, and responsible parties already in writing, a failed reading becomes a process to run rather than an argument about whether the reading matters or whose problem it is.
- Identify the location and the result.
- Hold the affected area from acceptance where the contract requires it.
- Verify the test method, the instrument’s status, the recorded conditions, and the manufacturer’s threshold.
- Record the result and notify the contract parties.
- Investigate possible causes without assigning responsibility in advance.
- Approve the correction in writing.
- Perform and document the correction.
- Retest or reinspect using the specified method.
- Record the new result and update the unresolved-item record.
- Obtain acceptance from the authorized party.
Closeout evidence makes attribution more disciplined, but it does not predetermine whether material, workmanship, substrate, facility operation, maintenance, or another condition caused the result.
Care information, warranty documents, and final acceptance
Care and maintenance information, specific to the installed system, tells the operating team which cleaning chemistry, equipment, and traffic the new surface tolerates before the floor enters service. The warranty documents belong in the package executed, with counterparties named, because a manufacturer typically backs the system while the installer backs the workmanship, and the written documents allocate which failure belongs to whom. The package ends with recorded acceptance and delivery of the documents to wherever the buyer keeps them. Closeout documentation does not guarantee that the floor will perform, and the executed contract controls what is owed, so a deliverable never written into the scope is a request, not an obligation.
The first call, the investigator, and the obligated party may be different
The party a customer calls about a floor problem, the party that investigates it, and the party that ultimately owes the remedy can be three different parties. The executed contract, project procedure, warranty documents, any testing agreement, the cause determination, and the approved correction allocate those roles, and a buyer should know the allocation before turnover rather than after a failure.
| Function | Who it may be | How Craftsman runs it |
|---|---|---|
| Customer first contact | Installer, general contractor, or manufacturer representative | The customer’s Craftsman salesperson |
| Initial technical review | Installer’s technical staff, manufacturer, or independent consultant | Craftsman’s Safety and Operations Manager |
| Decision to involve the manufacturer | Allocated by the contract and warranty documents | Craftsman’s technical and corporate management team, decided internally |
| Corrective-work authorization | The party the contract names | Craftsman’s technical and corporate management team |
| Field response | Installer or manufacturer representative | Scheduled and led by Craftsman’s Safety and Operations Manager |
| Physical correction | Follows the approved correction and the cause | Performed under the authorized corrective scope |
| Retesting or reinspection | The specified method’s responsible party | The specified method, with results added to the project records |
| Closeout-record update | Whoever holds the project records | Repair record, photographs, retest results, and final disposition added to Craftsman’s retained records |
| Cost responsibility while cause is unresolved | Allocated by the contract and the cause determination | Case by case, Craftsman may bear the initial investigation, site-response, or corrective cost while cause is determined, with final responsibility then resolved internally or with the manufacturer |
Craftsman can be the customer’s single coordination contact without owning every obligation behind it. One customer-facing path does not merge two warranty documents into one instrument: Craftsman holds its separately documented workmanship obligation, and the manufacturer remains the issuer of any manufacturer warranty. Bearing an initial investigation, site-response, or corrective cost is a case-by-case practice while cause is being determined, and final responsibility follows the cause determination and the written documents rather than a promise made in advance. How product selection and warranty administration are controlled in the first place is the decision compared in [manufacturer-direct versus independent industrial flooring contractors](/manufacturer-direct-vs-independent-industrial-flooring-contractors/).
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Choosing and Verifying Before Award
Where installation-only delivery is the stronger choice
Installation-only delivery is the right purchase when the consequence of a floor problem is modest and somebody competent already owns verification. A back-of-house recoat or a storage-room overlay rarely justifies a documentation scope, and on many projects the general contractor’s quality program, the owner’s engineers, the design professional’s construction administration, or a manufacturer’s inspection arrangement already covers the ground. Paying the installer to duplicate records another party produces is waste. More paperwork is not more protection; paper nobody defined a use for is cost, whoever produces it.
The floors that justify a defined package
A defined package earns its cost where a floor problem is expensive beyond the flooring budget or where the operation must keep records regardless of what the contract says. Floors specified to perform a measurable function need their verification defined somewhere, and the contract is the only place that binds anyone. Regulated and audited operations will be asked for records years later by people who never met the project team, and portfolio owners repeating work across sites gain a consistent package format that lets one site’s records read like another’s. Most projects sit between the extremes, so scale the deliverable list to the floor rather than choosing a label.
The questions that classify any flooring bid
A bid that lists closeout deliverables item by item, prices them, and names who performs any required testing is offering defined closeout and acceptance whatever it calls itself, while a bid silent on closeout is describing installation-only delivery. Where documents leave the model unclear, ask which records and executed warranties will exist at turnover, who verifies the conditions the system is sensitive to, who performs any specified testing and against what thresholds, who owns deviations and unresolved items after demobilization, and which counterparty backs the system as opposed to the workmanship. The bid exhibit, the responsibility schedule, the proposed report format, the warranty forms, and the written acceptance procedure convert the answers into evidence before award.
Make every bidder price the same obligations
Bid spreads on flooring work often compare different products without saying so, because one bidder priced acceptance evidence and another did not. The fix is a closeout exhibit in the request for proposals that every bidder prices line by line, with each deliverable selected or excluded before award. One project’s exhibit might read like this, with every line a choice rather than a requirement.
| Deliverable | Required? | Responsible party | Method/format | Acceptance basis | Included price |
|---|---|---|---|---|---|
| Installed-product register | Select per scope | Flooring contractor | Product list referenced to areas | Matches approved submittals | Base bid or line item |
| Area or location drawings | Select per scope | Flooring contractor | Marked plans or digital drawings | Areas match the executed scope | Base bid or line item |
| Moisture evaluation | Only where the specified system requires it | Party named in the scope | Method the product manufacturer requires | Manufacturer’s published threshold | Line item |
| Electrical-resistance testing | Only for specified static-control floors | Party named in the scope | Specified test method | Specified resistance criteria | Line item |
| Photographs | Select per scope | Flooring contractor | Digital, referenced to areas | Coverage stated in the scope | Base bid |
| Warranty documents | Select per scope | Each issuing counterparty | Executed documents with counterparties named | Terms match the specification | Base bid |
| Retesting allowance | Decide before award | Party named in the scope | Same method as the original test | Same acceptance basis | Unit price or allowance |
| File delivery | Select per scope | Flooring contractor | Format and recipient stated in the scope | Records received complete | Base bid |
Required testing and any separately contracted third-party work must be visible on the exhibit rather than silently included or excluded. Retesting, remobilization, file ownership, delivery, and retention terms should be stated before award. Every bidder then prices the same acceptance obligations, the bids decide the price, and the buyer preserves a comparison among offers that actually match. A deliverable list added after award is a change order; the same list included before award is simply scope.
How Craftsman Handles Closeout and Acceptance
How Craftsman assembles and sources the package
When included in the executed scope, Craftsman assembles and delivers the applicable closeout records for its flooring work. Craftsman directly creates the installation, condition, testing, corrective-work, and turnover records assigned to it; incorporates approved documents issued by manufacturers, customers, general contractors, design professionals, and other authorized parties; and identifies the source or responsible party where that distinction matters. The contents deliberately vary, because a package follows the contract it closes, and Craftsman does not hand every buyer the same binder. The relevant system, specification, and executed scope select the applicable deliverables from the sixteen-category menu, and no project automatically receives every record.
What Craftsman tests directly
Craftsman employees directly perform a bounded set of tests when the specification calls for them, and every direct test ends in a written digital report rather than a bare reading. Instruments are calibrated or verified to the equipment manufacturer’s requirements, with calibration records available when specified. Readings are mapped to specific floor locations, and the date and time, ambient temperature and relative humidity, and slab temperature are recorded. The report carries the readings, mapped locations, applicable conditions, photographs, and pass/fail status. The applicable specification, executed scope, and project procedure determine the required method, while the manufacturer’s applicable requirements govern the acceptance criteria. For static-control floors, Craftsman issues an ANSI/ESD STM7.1 test report, not an ESD-floor certification. The direct tests are:
- ASTM F2170 in-slab relative-humidity testing using a Wagner Rapid RH system
- ASTM F1869 calcium-chloride moisture-vapor-emission testing using kits sealed to the slab
- Surface moisture-meter readings, where the selected manufacturer and the project procedure accept that method
- ANSI/ESD STM7.1 flooring-resistance testing, with resistance-to-ground and point-to-point readings taken with a calibrated Desco 19290 Digital Surface Resistance Meter Kit and standard five-pound electrodes
- Calibrated gloss, clarity, and distinctness-of-image (DOI) testing for polished concrete, when specified
On urethane-cement work, the concrete-moisture testing is performed by a current AMPP Senior Certified Coatings Inspector; for ESD/static-control flooring, terrazzo, and resinous flooring and coatings, it is performed by Craftsman’s non-crew Safety and Operations Manager, subject to the project assignment.
How Craftsman assembles and retains the files
Craftsman assembles the closeout package as a digital folder of individually named PDF files, with each filename identifying the project, the applicable floor system or area, the document type, and the date or revision. The folder is normally delivered by email. The customer receives its copy for retention under its own records policy, and Craftsman retains a separate project copy under its current records practice. If the customer identifies a missing or incomplete closeout record, Craftsman corrects and resends the affected document or package. Package contents can differ by system, specification, and executed scope.
Warranty and corrective documentation
The closeout package carries the warranty documents executed for the project: manufacturer warranty documents where the selected system provides them, and Craftsman’s one-year workmanship warranty, which appears in the executed contract and the closeout documents and begins on the project’s documented completion date. The workmanship obligation covers defects caused by Craftsman’s workmanship; it does not convert product defects, substrate or moisture conditions outside Craftsman’s scope, abuse, improper maintenance, or damage by others into workmanship coverage, and the executed documents control coverage, exclusions, remedy, and the precise obligation. When corrective work occurs, the repair record, photographs, retesting or reinspection results, and final disposition join Craftsman’s retained project records, and unresolved items and final acceptance are documented through a punch list, corrective-action log, written acceptance, or a combination, depending on the project.
Define the deliverables before award
Send the plans, the flooring specification, or a proposed deliverable list, and Craftsman can scope and price the applicable closeout obligations before award. Craftsman works from a buyer’s deliverable list or helps build one suited to the system and scope under consideration. The floor gets installed under either delivery model; what the buyer decides before award is whether anyone is obligated to prove the floor satisfies the contract.
Frequently Asked Questions
Craftsman assembles and delivers the closeout records the executed scope selects, drawing from a sixteen-category menu that runs from the executed flooring scope and approved submittals through recorded acceptance and document delivery. Craftsman directly creates the installation, condition, testing, corrective-work, and turnover records assigned to it and incorporates approved documents issued by the manufacturer and other authorized parties. The floor system, specification, and executed scope determine which records apply.
Yes. When specified, Craftsman employees perform ANSI/ESD STM7.1 flooring-resistance testing, taking resistance-to-ground and point-to-point readings with a calibrated Desco 19290 Digital Surface Resistance Meter Kit and standard five-pound electrodes. Craftsman issues a test report showing the readings and whether they meet the product manufacturer’s specified resistance criteria; it does not issue an ESD-floor certification.
When specified for ESD/static-control flooring, urethane cement, terrazzo, or resinous flooring and coatings, Craftsman performs ASTM F2170 in-slab relative-humidity testing with a Wagner Rapid RH system, ASTM F1869 calcium-chloride moisture-vapor-emission testing with kits sealed to the slab, and surface moisture-meter readings where the selected manufacturer and project procedure accept that method. The applicable specification, executed scope, and project procedure determine the required method, while the manufacturer’s applicable requirements govern the acceptance criteria. On urethane-cement work, the testing is performed by a current AMPP Senior Certified Coatings Inspector.
Craftsman maps readings to specific floor locations or areas and records the applicable site conditions, including the date and time, ambient temperature and relative humidity, and slab temperature. The written digital report carries the readings, mapped locations, recorded conditions, photographs, and pass/fail status, so a result can be traced to the place and the conditions it describes.
Craftsman records the failed result, notifies the contract parties, and documents the approved correction. After corrective work, the repair record, photographs, applicable retesting or reinspection results, and final disposition join Craftsman’s retained project records, and unresolved items and final acceptance are documented through a punch list, corrective-action log, written acceptance, or a combination, depending on the project.
The customer reports a warranty or corrective issue to its Craftsman salesperson. Craftsman’s Safety and Operations Manager performs the initial technical review, Craftsman’s technical and corporate management team decides internally when manufacturer involvement is appropriate and authorizes corrective work, and the Safety and Operations Manager schedules and leads the field response. Craftsman remains the customer’s coordination contact throughout.
Craftsman includes manufacturer warranty documents in the closeout package where the selected system provides them, and Craftsman issues its own one-year workmanship warranty, which appears in the executed contract and closeout documents and begins on the project’s documented completion date. The two remain separate instruments: the manufacturer backs its warranty, Craftsman backs its workmanship, and the executed documents control coverage, exclusions, and remedy.
Craftsman delivers the closeout package as a digital folder of individually named PDF files, normally by email, with each filename identifying the project, floor system or area, document type, and date or revision. The customer receives its copy for retention under its own records policy, and Craftsman retains a separate project copy under its current records practice. If a record is missing or incomplete, Craftsman corrects and resends the affected document or package.
Yes. A buyer can send plans, the flooring specification, or a proposed deliverable list, and Craftsman can scope and price the applicable closeout obligations before award. Defining the list before award lets every bidder price the same acceptance obligations and keeps required testing and any separately contracted third-party work visible rather than silently included or excluded.
Not automatically. Some specifications require an independent testing party; others assign specified testing to Craftsman or another named party, and the executed scope determines who tests what. For ESD/static-control flooring, urethane cement, terrazzo, and resinous flooring and coatings, Craftsman employees directly perform the specified concrete-moisture testing when assigned by the project. Craftsman also directly performs specified ANSI/ESD STM7.1 flooring-resistance testing and polished-concrete gloss, clarity, and DOI testing. The executed project documents must separately name the responsible party, method, deliverable, and acceptance basis for any work outside that direct scope.
A short package can be appropriate for a simple, low-risk scope with no special testing or compliance obligation. It should still identify the installed system, the warranty counterparties, care requirements, open punch items, and the party responsible for post-turnover questions. The specification and executed scope select the applicable records either way.
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