What can we help you with?
Technical flooring, delivered directly
- ESD flooring, urethane cement, terrazzo, and polished concrete
- In-house W-2 installation crews and experienced field leadership
- National service coverage with project-specific staffing plans
- Testing, documentation, and defined project closeout
- Dedicated support for corporate procurement and multi-site contracting
Phone: +1 (844) 687-1961
Understand the coverage for your project
Craftsman Concrete provides a standard one-year warranty on polished concrete installations. The warranty period may vary by project; the written agreement establishes the duration, covered work and applicable conditions.
Keep your project warranty with the product information and maintenance instructions provided at closeout. Together, these documents explain the installation, its care requirements and the coverage that applies.
Review the warranty alongside the agreed installation scope. The documents should identify:
| Item | What to confirm |
|---|---|
| Covered work | Which parts of Craftsman’s installation are covered |
| Coverage period | When coverage begins and how long it lasts |
| Applicable conditions | Maintenance requirements and other conditions attached to coverage |
| Exclusions | Matters outside the written warranty |
| Remedy | What the warranty provides when a covered issue occurs |
| Contact | Where to direct a question or report a concern |
If any of these points is unclear, ask us to clarify it before closeout. Our polished concrete closeout guide explains the records that accompany the completed floor.
Manage documents, maintenance and concerns
Keep Craftsman’s project warranty alongside any separate manufacturer product warranty, since the two may cover different things. Use the care instructions for the products installed on your floor, and check the warranty conditions and discuss the work with us before changing the protective treatment or undertaking repairs. If you notice an issue, contact Craftsman with the project details.
Keep workmanship and product warranties separate
A warranty for installation work and a manufacturer’s product warranty may cover different things. Where separate product coverage applies, retain that document alongside Craftsman’s project warranty.
Do not assume that a manufacturer’s statement about hardening, dustproofing or water resistance also covers installation workmanship, retained gloss or every change in appearance. The written terms identify the promise and the party responsible for it.
Maintain the installed floor
Use the care instructions for the products actually installed on your floor. Cleaning products, equipment, spill response and protective-treatment renewal all need to suit that system.
A polished concrete floor can require maintenance during its warranty period. The existence of a warranty does not, by itself, establish that routine cleaning or treatment renewal is included.
Before changing the protective treatment or undertaking repairs, check the warranty conditions and discuss the proposed work with us. That helps identify any implications for the installed system and its coverage.
Contact Craftsman about a concern
If you notice an issue, contact Craftsman with enough information to identify the project and understand what has changed.
Useful information includes:
- The project name, address and installation date.
- Photographs showing the affected area and the surrounding floor.
- When the condition first appeared and whether it has changed.
- Recent cleaning, spills, repairs or changes in use.
- The relevant warranty and closeout documents, if available.
These details provide a starting point for discussing the condition and the applicable project terms. A change in appearance alone does not establish its cause or whether it falls within warranty coverage.
Project Gallery
Frequently Asked Questions
Our standard warranty is one year. Some projects have a different warranty period, as stated in the written project agreement.
Coverage depends on the written project terms. A warranty period should not be read as a promise that gloss, color or appearance will remain unchanged under every use and maintenance condition.
Not necessarily. They may cover different work or performance and identify different responsible parties. Keep both documents where separate product coverage applies.
Contact Craftsman with the project details, photographs and a description of the condition. Include when it appeared and any relevant cleaning, exposure or repair history so we can discuss it in the context of the installation.
Polished Concrete Knowledge Center
Resource links
Performance & Safety
Design & Aesthetics
Installation Guidance
Economics & Sustainability
Maintenance & Aftercare
Comparative & Decision-Making
Blog
Craftsman Publishes 2026–2027 ESD Flooring Technical Guide
ESD Epoxy Flooring Case Study: 34,000 SF Dallas, TX
